The hottest salesforce service crashed, causing da

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Salesforce service crash led to data loss. Let's take a look at the specific operation: the reason is unknown

recently, the company encountered service downtime, and all the data within three and a half hours has disappeared, and may never be recovered

the updated information on the company's status page at 8 p.m. (UTC) on May 12, 2016 indicates that the data written to the na14 instance between 9:53 and 13:29 on May 10, 2016 cannot be recovered

the announcement also disclosed that a previous update showed that the written data between 9:35 and 14:53 of the day also completely disappeared. The users of the N14 instance are really lucky. One wave has not been smooth, and another wave has arisen

it is reported that the N14 instance that caused this problem is still in a chaotic state. Salesforce said that it is still running in a degraded state, and the affected functions include the weekly export and sandbox replication mechanism that have been temporarily suspended

in addition, salesforce said that it was still trying to find out the specific root cause of the problem. For now, the company said that a set of databases in the N14 instance failed, resulting in file integrity problems in the na14 database. Although there is a backup copy, the contents of the copy do not look complete

regardless of the cause of the problem, it is basically certain that salesforce's recovery point objectives may need to be reviewed

According to chapter 3.1 of salesforce's master order agreement, unless it is disturbed by force majeure, government actions, natural disasters, ispsnafu, civil strife or DDoS attacks, it will make reasonable commercial efforts to ensure that its network services are delivered 24 hours a day, 7 days a week

in Chapter 3.2, this document promises that: we will maintain the protection of customer data security, confidentiality and integrity, while using management, physics, technology and other safeguard means

now it seems that there must be more professional legal talents to interpret the statements and commitments made in this document, and everyone should also pay high attention to the process of the event. Once the pin plate friction and wear tester is counted, it is further improved on the basis of ordinary steel. It is impossible to recover that the R & D team has also started the industry certification of products, and how salesforce will restore the trust of users

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